| Q. How do I know whether my
mobile supports Java or not? |
| Q. How do I find out how wide my mobile's
screen is? |
| Q. What's MIDP 1.0/2.0, CLDC 1.0/1.1 anyway,
and why do I have to care? |
| Q. During installation, I am informed that
the application is un-trusted. Should I continue? |
| Q. When I transfer my file to the mobile, my
computer says something similar to "The file being transferred
might not be recognized by this device, do you want to continue?".
What should I do? |
| Q. I am getting a "file format
unsupported" message. I am sure I have previous installed .jar
files and they worked. Why not the Mobile Trading System? |
| Q. My mobile is listed in the Supported
Mobiles list and it's one of the latest mobiles but the program file is
still too big for it to run and I can't seem to transfer the file
successfully. Why is the program so large? |
| Q. I think my software has a bug/problem,
what can I do? |
| Q. I have suggestions. What can I do? |
| Q. How can I use Mobile Trading System on my
Palm as it's not working? |
| Q. I was able to install the application on
my mobile but each time it starts, it automatically closes again. What
is the problem? |
| Q. Everything works well on my phone,
however in the Arabic version I get a "Application Error"
message and the program ends. What is the problem? |
| Q. I have a Pocket PC and Mobile Trading
System won't work on it. When I try installing it, it complains that the
file is not recognized. How can I install on it? |
|
|
Q. How do I know whether my mobile supports Java or not? |
A. Please check the list of Supported
Mobile Phones. If your phone is listed in the table, then your phone
is Java-enabled. If it's not, you should consult your mobile's user
manual or technical specs for more information. Note that the
information provided in Supported
Mobile Phones list is only to be used as a reference guide.
|
|
Q. How do I find out how wide my mobile's screen is? |
A. Please check the list of Supported
Mobile Phones. The screen sizes are listed there, amongst other
technical details such as RAM/Memory size and storage size.
|
|
Q. What's MIDP 1.0/2.0, CLDC 1.0/1.1 anyway, and why do I have to
care? |
A. All SerSart Software works on MIDP
1.0/2.0 phones but may be dismissed as 'unsupported file format' (see
below as well) if your device only accepts the CLDC 1.1 model (in case
you're trying to install the CLDC 1.0 version) and vice versa.
Theoretically this shouldn't happen but we have seen this happening.
CLDC stands for Connected Limited Device Configuration. The CLDC serves
the market consisting of personal, mobile, connected information
devices. This configuration includes some new classes designed
specifically to fit the needs of small-footprint devices.
MIDP stands for Mobile Information Device Profile. These is a set of
Java APIs that is generally implemented on the Connected Limited Device
Configuration (CLDC). It provides a basic J2ME application runtime
environment targeted at mobile information devices, such as mobile
phones and two-way pagers. The MIDP specification addresses issues such
as user interface, persistent storage, networking, and application
model.
|
|
Q. During installation, I am informed that the application is
un-trusted. Should I continue? |
A. Yes. This message simply appears
because we have not obtained a Digital Certificate. Since the
application has been originally compiled with the MIDP 1.0 library, MIDP
1.0 phones will not complain about this. However, MIDP 2.0 phones will
complain about this but clicking "continue" will ignore the
message. The application itself is otherwise completely safe to install.
This message only appears because it doesn't recognize the 'security
domain' of the application.
|
|
Q. When I transfer my file to the mobile, my computer says something
similar to "The file being transferred might not be recognized by
this device, do you want to continue?". What should I do? |
A. Ignore the message and continue. This
message appears for some PDAs like XDA IIs where MIDP is not part of the
windows operating system but the mobile has a MIDP 2.0 add-on software.
The file transferring protocol initially does not recognize
".jar" files and so it warns that the file may not be
recognized. However, after it has been transferred, it can be run by
browsing to the file and clicking on it. The MIDP 2.0 software will
automatically pick it up.
|
|
Q. I am getting a "file format unsupported" message. I am
sure I have previous installed .jar files and they worked. Why not the
Mobile Trading System? |
A. This can happen for various reasons.
First, it could be that your mobile does not support running or download
a .jar file of size more than 93KB. Mostly older models have this
limitation. You can verify by looking for your device in APPENDIX A of
the User Guide.
Another reason could be that the configuration of the software (i.e.
CLDC 1.0/1.10) is not recognized by the device, or that the device
requires further information that is not present in the .jad file. We
have seen this happening for Blackberry devices. If this is the case,
please tell us about the problem, your mobile model and brand at: Customer
service
|
|
Q. My mobile is listed in the Supported Mobiles list and it's one of
the latest mobiles but the program file is still too big for it to run
and I can't seem to transfer the file successfully. Why is the program
so large? |
A. Please note that the Supported
Devices list names devices that *may* support SerSart Software. We have
not tested all of the devices and have merely listed them after making
sure they meet the program's requirements. If the file is still too
large for your mobile then it could be that you don't have enough space
left in your mobile and that you have too many applications installed.
Try cleaning up your mobile a bit and remove unwanted files and try
again.
|
|
Q. I think my software has a bug/problem, what can I do? |
A. Please report at Customer
Service.
Please include your mobile's model, brand etc and the version number of
the SerSart Software you've installed. You can find out about the
version by clicking "About" under the Menu options. We will
not be able to help without little or no reason.
|
|
Q. I have suggestions. What can I do? |
A. Feedback and suggestions are all
welcome. Please write to Customer
Support with all your suggestions. In case it's regarding a
particular mobile, please include mobile details.
|
|
Q. How can I use Mobile Trading System on my Palm as it's not
working? |
A. In order to run Mobile Trading System
on your Palm, you will need to install WebSpehere Everyplace Micro
Environment by IBM on your Palm first. This will enable your Palm to run
MIDP Java applications. Please goto the following link for more details:
http://www.palm.com/us/support/jvm/
|
|
Q. I was able to install the application on my mobile but each time
it starts, it automatically closes again. What is the problem? |
A. This could be related to little RAM
available on your phone. If there is not much memory available, the
application will not start. Please ensure no other applications are
running on your phone when you run Mobile Trading System. If the problem
persists, unfortunately your phone is not capable of running software.
|
|
Q. Everything works well on my phone, however I get a "Application Error" message and the program ends. What
is the problem? |
A. Your phone does not have adequate RAM
and does not meet the RAM requirement for Mobile Trading System.
|
|
Q. I have a Pocket PC and Mobile Trading System won't work on it.
When I try installing it, it complains that the file is not recognized.
How can I install on it? |
A. It appears that your mobile doesn't
have a Java VM or a Java MIDLET runtime installed. Please go to the
following link for a list of Java VMs that can be installed on Pocket
PCs (most of them are free): http://www.comp.lancs.ac.uk/computing/users/fittond/ppcjava.html.
After installing one of the VMs listed in this link you will be able to
install Mobile Trading System on your phone.
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